Quality Policy

We are committed to Quality Principles, which will improve customer satisfaction and promote continuous improvement through the involvement of all employees, therefore:

• Quality improvement shall be an ongoing process and shall be a natural part of our day-to-day operations. Our aim is for all deliveries to be completely error-free (zero tolerance). This is a long-term goal based on the belief that we never accept errors. Our quality improvements shall be continuous, even if we have achieved a very low error frequency.

• Management will mean a committed undertaking to the quality work. Managers at all levels within the company will be assessed on the basis of, among other things, the achieved quality objectives.

• Every employee is responsible for the quality of his or her own work and for monitoring quality compliance in the work process. We strive to ensure that everything we do is right first time.

• Choosing either productivity or quality is not the way we do things, for us striving to ensure both is mandatory.

• When it comes to quality, we regard deliveries from one department or fabrication section to another just as important as deliveries to external customers.

• Complaints will be addressed with all possible speed and efficiency.

• We will endeavor to fully understand our customer requirements and are committed to meeting the expectations of our customers, both internal and external.

• We will set ourselves an annual target of overall improvement.